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North Park University has over 100 printers on campus for use by Faculty, Staff, and Students.

To help manage this fleet, IT asks individual departments to assist in toner and service requests.

Print managers for each department help coordinate with IT concerning issues and questions.

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titlePrinter Supplies

Ordering Supplies

Ordering Supplies for campus printers is done through the Vendor's Site: http://www.cotg.com/orders/NorthParkUniversity/

You will need the COTG tag number located on the specific device.

The COTG tag is linked to a specific model and and consumable type:

  • Toner
  • Waste Containers
  • Drum Units
  • Staples (New!)

 

Information Technology and Physical Plant DO NOT stock toner on campus!

  • North Park Departments are required to order and maintain supplies for their printers.
  • Order toner so you always have a backup.
  • There are automated emails from our PaperCut letting print managers know which machines may be getting low.
  • Replace toner when quality starts to suffer.

Recycling Toner

Since our toner supply comes directly from our print management company, most will come with a return label for the spent cartridge.

If for some reason your toner does not come with a return label, visit one of these sites:

For HP printer: http://cotg.tonerrecycle.net/

For Xerox copiers: - Send to I.T. office (Caroline B3)  -Box 31.

 

  • It is a good practice to have your machine cleaned & checked prior to the start of a new semester. This is included in our contract with COTG.
  • Please send used toner to the I.T. Department, Box 31 for recycling. Used toner can also be dropped off at the I.T. office in the lower level of Caroline Rm.B3.

If you have additional questions, please contact I.T. via JIRA.

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Service Request

IT has altered our printer support procedures. You will now
  • You can request printer service via the same web link
as
  • you order supplies from.
 Simply choose “service” instead of the supply item and add details in the comment box. All services
  • Service calls will go directly through our printer vendor COTG
moving forward
  • .
  • Please do not open tickets
anymore
  • through the
NPU
  • JIRA
helpdesk
  • help desk system for printer problems
.  This
  • unless your service request is not addressed in a timely manner.
  • This will provide you with the opportunity to work directly with COTG technicians to ensure the problem is resolved to your satisfaction.
  Do not let them leave until your issue is solved.  If they indicate it is an NPU issue
  •  If the tech indicates that IT assistance is needed, have them call
IT at
  • x5540
so
  • & we can
resolve the issue with them. Also, print managers can now delete stuck print jobs from the print queues.
  • assist as needed .

Print Managers can also clear the print queue for jobs stored when the printer malfunctioned. (Is this still accurate?) 

 This is the link: 

 http://www.cotg.com/orders/NorthParkUniversity/ 

You can also call COTG at 630-771-8200