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North Park University has over 100 printers on campus for use by Faculty, Staff, and Students.

To help manage this fleet, IT asks individual departments to assist in toner and service requests.

Print managers for each department help coordinate with IT concerning issues and questions.

 

Printer Supplies

Ordering Supplies

Ordering Supplies for campus printers is done through the Vendor's Site: http://www.cotg.com/orders/NorthParkUniversity/

You will need the COTG tag number located on the specific device.

The COTG tag is linked to a specific model and and consumable type:

  • Toner
  • Waste Containers
  • Drum Units
  • Staples

 

Information Technology and Physical Plant DO NOT stock toner on campus!

  • North Park Departments are required to order and maintain supplies for their printers.
  • Order toner so you always have a backup.
  • Replace toner when quality starts to suffer.
  • It is a good practice to have your machine cleaned & checked prior to the start of a new semester. This is included in our contract with COTG.
  • Please send used toner to the I.T. Department, Box 31 for recycling. Used toner can also be dropped off at the I.T. office in the lower level of Caroline Rm.B3.

If you have additional questions, please contact I.T. via JIRA.

Printer Service and Maintenance

Service Request

  • You can request printer service via the same web link you order supplies from. Service calls will go directly through our printer vendor COTG.
  • Please do not open tickets through the JIRA help desk system for printer problems unless your service request is not addressed in a timely manner.
  • This will provide you with the opportunity to work directly with COTG technicians to ensure the problem is resolved to your satisfaction.
  •  If the tech indicates that IT assistance is needed, have them call x5540 & we can assist as needed .

 This is the link: 

 http://www.cotg.com/orders/NorthParkUniversity/ 

You can also call COTG at 630-771-8200

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8 Comments

  1. Unknown User (jbouboulis)

    I just received a toner shipment, and the toner cartridges are slightly different–they no longer say metered on the box, and instead say High Capacity.  If this is an error, can you let me know?

    Also, after my order COTG contacted me asking for my mailing address-- that has never happened before.  Does the form need to be updated so we can supply our full address?

    1. As long as you placed an order via the COTG links that we provide, they should send you toner that correctly fits your machine. Please make sure that the tag number matches.

      COTG should not need to ask you questions about mailing addresses, model types, or anything else. Sometimes offices are contacted by other 3rd party distributors looking to steal clients.

      You can always forward requests like this to IT if you have questions or just don't want to talk with them. We have a client representative that coordinates issues with IT, as well as service and supply teams at COTG.

      If there are specific questions about the toner you received, please open a Helpdesk ticket with the COTG tag number of the printer and any other details.

      Thanks!

  2. James – How does budgeting work for copier and printer supplies?  I assume that toner, drum cartridges, staples, etc. all come from a centralized printing/copying budget line, right?  However, the paper costs still seem to come from departmental budgets... I believe.  (E.g. SAL purchases paper for the basement copier and the lobby printer.) 

    Given that faculty, staff, and students can now print from a variety of printers and copiers, wouldn't it make more sense to centralize the budget lines for paper and all printing/copying supplies?  Is this something you can suggest... or would it help for me to suggest it to Les Carlstrom or Carl Balsam?

    Thanks,

    Jud

    1. Hi Jud-

      Those are great questions for Les in the Business Office. We do work closely with them regarding the budget allocation for our fleet but I can't speak to how that works.

      I work more directly with making sure service, supplies, and resources are available to campus. I'm sure the Business Office would be willing to follow up with an inquiry.

      Thanks for the question!

      Jim

  3. Unknown User (jbouboulis)

    Has color printing been disabled on any machines on campus? I tried printing a larger color document to SBNM's full-service machine, unchecked the print in gray scale box, and there were no advanced options available to show color printing. If certain machines are black and white only now, can you please direct me to a list? Thanks.

  4. I checked the return site linked above, and it appears that they do not recycle empty toner cartridges or full waste toner bottles for the Xerox Word Centre 5845.  So...

    (a) Am I mistaken?

    (b) Do we just throw away these items?

    Thanks,

    Jud

  5. Hi Jud,

    We're still finalizing the exact procedure for toner recycling.  For now please send the Xerox toner to Caroline basement for recycling.  HP toner can be recycled using the return labels as before.

    Ken

    1. Great!  Thanks, Ken.

      Jud