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North Park University is switching to a new method of Password Reset during Fall 2019.

If you know your current password and want to opt-in today, use this form: Opt-In Form

For Password Information: Password

For Multi-Factor Authentication (MFA) Information: Multi-Factor Authentication

This page has more detailed information about both your University Password and MFA.

Setting Up Your Password (First-Time)

  • Access the Microsoft password reset site at:
  • Enter your provided North Park email address in the User ID field (include the full address including the
  • You must also enter the characters displayed in the Captcha picture.
  • The next screen will send a verification code to an alternate email address.
    • This email is the email that you provided during your application process or when you accepted employment.
  • On the next screen enter the validation code that was sent in an email to your alternate email address.
  • Enter your new password and confirm it.
  • You will receive a message saying that your password has been successfully reset.
  • You will also receive an email message to your alternate email address stating that your password has been reset.
  • The first time you log into a Microsoft web-based app, you will be required to enter at least one additional authentication method. To do this, follow all steps under the Multi-Factor Authentication Setup Instructions section in this document.

Resetting/Changing Your Password

You can reset your password in 3 different ways:

Using – you can use this option if you know your current password

  1. Go to and sign in.
  2. Under 'My account' select the 'My account' link.
  3. Select the 'Manage Security and Privacy' link.
  4. Select 'Password' link.
  5. Enter your current password and your new password.

Using Microsoft Password Reset – you can use this option if you do not remember your current password

  1. Follow the instructions under the 'Setting Up Your Password (First-Time)' section in this document

Changing your password from your University Windows PC

  1. Must be connected to North Park Internet, Ethernet not WiFi, and you must know your current password
  2. Press Alt-Ctrl-Del
  3. Select 'Change a Password'
  4. Enter your existing password and your new password.
    1. Make sure that Sign In to: field says NORTHPARK

Multi-Factor Authentication Setup Instructions

Multi-factor authentication (MFA) is a process by which the user provides two or more different pieces of information to verify their identity to better protect the user's credentials as well as the information being accessed.

Multi-factor authentication through Office 365 requires your username, password, and a randomly generated security code that can be provided via text, email, the Microsoft Authenticator App, (or another authenticator app, though this is not recommended).

  1. Log onto
    1. You will sign in with your NPU User ID (Your username with the
    2. On the next screen you will enter your NPU network password.
    3. Please confirm that you are logging into the correct location by verifying that the background is a picture of the North Park University campus.
    4. If you have not set up any authentication methods, you will be prompted that more information is required.
    5. Choose "Next" to continue.
  2. The default and recommended authentication method is the Microsoft Authenticator App.
    1. North Park IT strongly recommends using the Microsoft Authenticator App and one other form of authentication: personal phone or email.
    2. When set up, the application will send an approval request to Authenticator App to verify your login to North Park sites that use O365. You will be prompted to 'APPROVE' the login on the Authenticator App on your phone to successfully log in.
    3. To use the Authenticator app, follow the instructions listed under the Microsoft Authenticator App section in this document.
  3. If you do not want to use the Authenticator app, click on the 'I want to set up a different method'
    1. You can choose to either have a code sent to your phone (via text) or to another authenticating app (this is not recommended - you will have to type the full code instead of just tapping an 'approve' button as you would in the Microsoft Authenticator App).
    2. To set up your phone as the method, follow the directions under the 'Send Code Via Phone' section in this document.

Microsoft Authenticator App

To use the Authenticator app, you must do the following:

  1. When prompted, download the app by clicking on the 'Download now' button on the screen
  2. Open the Authenticator App on your phone and:
    1. Allow notifications if prompted.
    2. Add an account by clicking the '+' button in the top right
    3. Select "Work or School…"
    4. Back on the setup web page, press the 'Next' button to continue
  3. Scan the QR code that is displayed on the screen with your phone and then click 'Next'
  4. A test notification will be sent to the Authenticator App on your phone; to approve the notification. Once you approve, setup is complete.

After setting up the Authenicator app on your phone, only approve sign-in requests that you know that were initiated by you!  

Send Code Via Phone

  1. When prompted, enter the 9-digit telephone number. This number must be able to receive text messages.
  2. A text will be sent to the phone number entered. When prompted, enter the 6-digit code that was sent.
  3. Upon successful verification, you will receive a success message

Adding/Deleting Authentication Methods

Use the following steps for adding/deleting authentication methods to your account or to change which method you would like to be the default

  1. Go to
  2. Click on Update Info Under Security info
  3. Click on '+Add Method'
  4. You can add either of the following authentication methods:
    1. Authentication app
    2. Email – having only an email will work for setting/changing password but for logging in it will require either the authentication app or phone method to be added
    3. Phone - when logging in it will send the code via text. When updating your password you have the option of having the code sent via text to your mobile number or to have the code sent via a call to the mobile number you enter

Changing Default Authentication Method

To change the default method you use to sign-in or change your password:

  1. From the main security info screen, select 'Change' under the Default sign-in method
  2. You will then pick which method you would like to choose.
    1. Please note that even if you have an email entered as an authentication method, you cannot choose this option for the default.

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