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Your University credentials are used for most online sites and services. Use a smart, strong, and unique password and never share it with anyone.

North Park University Password Reset Landing Page: https://www.northpark.edu/password

Transition and Opt-In

The University is transitioning to a new password management system.

Existing and Incoming Students are using the legacy Account Management system.

Employees and Students who have made the transition should use the new SSPR - Self Service Password Reset instructions.

Once you are able to log in to your North Park account, you may opt-in to the new SSPR system.

You can also opt-in to Multi-Factor Authentication (MFA) using this same form. North Park Employees are required to use Multi-Factor Authentication (MFA), and Students are encouraged to use it as well.

SSPR/MFA Opt-In Form

Account Management

Existing and Incoming Students are using the Account Management system until they are transitioned to the new SSPR system.

This method uses your North Park ID number and personal information to create a password.

https://npyou.northpark.edu/account-management

This method will not work if you have transitioned to the new SSPR method or have MFA setup on your account.

Please use the SSPR instructions here, or contact Information Technology if you have questions.

SSPR - Self Service Password Reset

Password Recovery and Initial Setup

Use this if you do not know your current password, or are setting up your account for the first time.

If this is your first time logging into your North Park accounts, you should receive account information from Admissions (for Students) or Human Resources (for Employees).

You will need to know your North Park email address (username@northpark.edu) and have secondary authentication methods setup.

https://passwordreset.microsoftonline.com

  1. Enter your User ID, which is your username@northpark.edu
  2. Enter the Capcha, and click "Next"
  3. Select a verification method from the options listed (email, text, call, Authenticator app)
  4. Enter the verification code sent to your recovery method
  5. Enter your new password and confirm it, then click Finish

If you no longer have access to your secondary authentication method(s), please contact IT Support Services for account verification.

Password Reset

Use this if you know your password, but want to change it.

Employees should only change their password while on campus, otherwise you risk your University laptop credentials getting out of sync with your current password. Ask IT Support Services for details.

https://myprofile.microsoft.com/

  1. Log in using your University credentials
  2. Choose "Change Password"
  3. Enter your old (current) password
  4. Create a new password
  5. Confirm the new password
  6. Choose "submit"

Authentication Methods

These are the methods you use to sign into your account or reset your password. They are also used for Multi-Factor Authentication, or MFA.

Authentication Methods, also know as recovery methods or secondary authentication factors, include:

  1. Authentication App (IT recommends the Microsoft Authenticator App)
  2. Personal Email
  3. Personal Phone (text or voice)

Add/Update Authentication Methods

You should keep your authentication methods up to date so you're not locked out of your account. Update them here:

https://myprofile.microsoft.com/

  1. Log in using your University credentials
  2. Choose "Security info" or "Update Info"
  3. If you have existing methods you can choose to "change" or "delete" here
  4. Choose the "+" to "Add Method"
  5. Microsoft recommends the Microsoft Authenticator App, but IT also recommends adding a personal email AND phone number for recovery.

If you are unable to access your account, and you no longer have access to your authentication methods, please contact IT Support Services for account verification.

Account Verification

Your Authentication Methods are used to verify and gain access to your account. If you are unable to access or recover your account in this way, IT Support Services will ask to verify your personal information to ensure account security. IT Staff may ask for photo ID or other information in order to assist you.

Multi-Factor Authentication


Mulit-Factor Authentication, or MFA, is additional security available for North Park accounts. More information can be found here:

Multi-Factor Authentication

IT Support Services


Contact

Helpdesk: https://jira.northpark.edu/
Email: IT@northpark.edu
Phone: 773-244-5540
Website: http://www.northpark.edu/it

Office Hours

Office

Monday - Friday 8:00 AM - 5:00 PM

Working Remotely

Most North Park Employees are working remotely due to the Covid-19 pandemic. IT Staff are available via the contact methods above, by direct appointment, and using the other Remote Work tools used by campus.

Location
Caroline Hall
IT Support Services: Lower Level
IT Administration: 2nd Floor

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