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Known Issue Key

SMART Interactive Software for the PC 8-19-2014

The SMART interactive software download process has been failing in some cases for unclear reasons.  If you or a colleague is having trouble with this specific software install, please contact IT for further assistance. 

Air Media 8-7-2014

Air Media is set up to provide presentation access through an access code.  This code is not secure, giving opportunity for others to take control of the screen.  This issue has not been resolve, but Crestron (the people who made Air Media) is aware of the issue.

 

Open Sankore (8-1-2014)

Reports have been made about Sankore losing user's documents.  If this happens to you, please contact IT.

Apple Products and HDCP in new rooms (5-7-2014)

For those of you with Macs moving into the new building or using rooms with HDMI built in, you need an HDMI adapter to get copyrighted digital media (anything purchased or downloaded via itunes or any other digital distribution store, i.e. Amazon, Google Play, etc.) working in the room with your Macbook or iPad.

Here are my findings regarding HDCP on Macs (there is no difference from each model of Mac computers):

DVD Warning

DVD player does not play through Air Media! Please use the VGA or HDMI connection in order to play your dvd.

Macbook VGA: 
Doesn't play copyrighted digital media
DVDs play fine

 

Macbook HDMI: 
Does play copyrighted digital media fine 
DVDs play fine 

iPad VGA: 
Doesnt play copyrighted digital media 

iPad HDMI: 
Does play copyrighted digital media

For more information, please click here to see this apple support page.

Cable Lengths (3-21-2014)

We are aware that some cables are too short when trying to connect them to devices.  We are working on a resolution.

 

Air Media (3-21-2014)

  1. The Air Media presentation source does not play video well.  This includes video from websites (YouTube, Vimeo, Netflix) or local discs within the computer.  However, using Air Media for simple presentations (PowerPoint, Keynote, Word, Excel) is fine. 
  2. The Air Media/Sharp Software combination is a bad idea.  This combination will cause extreme lag for annotation and simple touch exhibitions.
    For more information on Air Media, please click on the following link: Air Media
  3. Air Media has been known to crash randomly...particularly with Mac Devices.  As we investigate the issue, please plan on an alternative if you find the Air Media's performance to be inconsistent.  The cable connections work just fine.

Mac adapter (3-13-2014)

When using the Mac adapter for connecting to HDMI or VGA, it is a possibility for the EDID information to not successfully coommuicate depending on the method of connection.  In other words, if a professor were to connect the adapter to the system incorrectly, the it is totally possible that the system will not recoginize the computer.  Click on this link to learn how to properly connect to an AVEC: Troubleshooting Information#HOWDOICONNECTMYMACBOOKDEVICETOTHEDISPLAYSYSTEM?

 

Mac audio (3-13-2014)

When you are connecting the Mac to an AVEC that has an HDMI, you will not be able to control the volume at the computer.  Instead, you will have to rely on the volume control at the remote.  It is possible to work around this issue with a 3rd party software like sound flower.  Here is the link: https://www.macupdate.com/app/mac/14067/soundflower

 

Air Media (3-21-2014)

  1. The Air Media presentation source does not play video well.  This includes video from websites (YouTube, Vimeo, Netflix) or local discs within the computer.  However, using Air Media for simple presentations (PowerPoint, Keynote, Word, Excel) is fine. 
  2. The Air Media/Sharp Software combination is a bad idea.  This combination will cause extreme lag for annotation and simple touch exhibitions.
    For more information on Air Media, please click on the following link: Air Media
  3. Air Media has been known to crash randomly...particularly with Mac Devices.  As we investigate the issue, please plan on an alternative if you find the Air Media's performance to be inconsistent.  The cable connections work just fine.

Sharp Software for Macs (3-14-2014)

Currently, Sharp does make a writing software for the Sharp Interactive display that is compatible with Mac devices .  However the Sharp interactive display does have compatible drivers for control the TV for Mac devices.  Therefore, it is possible to use third party software in order to annotate using a Mac laptop with the interactive screen.  To install the appropriate drivers, click on the following link: Sharp Interactive Drivers for MAC and PC (For Sankore).  If you would like to know what types of writing softwares are compatible with your Mac device, click on the following link: Teamboard for Mac or whiteboard.com tips and tricks.